Aussie Skip Bin Company - Privacy

Policy

Effective Date: [Insert Date - e.g., 13 May 2025]

1. Introduction

Aussie Skip Bin Company ("we", "us", "our") is committed to protecting

the privacy of individuals whose personal information we collect and

hold. This Privacy Policy outlines how we collect, use, disclose, store, and

manage personal information in accordance with the Australian Privacy

Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act).

This policy applies to personal information collected through our website

www.aussieskipbinco.com.au , when you interact with us (e.g., by

phone, email, or in person), and through any services we provide,

including those facilitated by platforms such as GoHighLevel or similar

customer relationship management (CRM) and marketing automation

tools we may use.

By providing us with your personal information, you consent to its

collection, use, and disclosure in accordance with this Privacy Policy.

2. What is Personal Information?

Personal information means information or an opinion about an identified

individual, or an individual who is reasonably identifiable, whether the

information or opinion is true or not, and whether the information or

opinion is recorded in a material form or not.

Examples of personal information we may collect include your name,

contact details (address, email, phone number), payment information,

business details (if applicable), and information about your interactions

with us.

3. What Personal Information Do We Collect

and Hold?

We aim to collect personal information only if it is reasonably necessary

for one or more of our functions or activities. The types of personal

information we may collect and hold include, but are not limited to:

Identity and Contact Details: Name, residential and/or business

address, email address, telephone numbers.

Business Information (for B2B clients): Company name, ABN/

ACN, job title, business contact details.

Transactional Information: Details of products and services you

have purchased from us or enquired about, including skip bin sizes,

delivery locations, order history, and payment details (such as

credit card information, which is typically processed securely by

third-party payment gateways and not stored directly by us long-

term).

Communications: Records of your communications with us,

including emails, phone call summaries (if applicable and

consented to), and interactions via our website or social media.

Website and Online Interaction Data (if applicable): If you

visit our website, we may collect information such as your IP

address, browser type, operating system, pages viewed, and the

duration of your visit. This may be collected using cookies or

similar technologies (see Section 9 on Cookies).

Information collected via CRM/Marketing Platforms (e.g.,

GoHighLevel): If we use platforms like GoHighLevel, information

collected might include your interactions with our marketing

campaigns (e.g., email opens, link clicks), form submissions,

appointment bookings, and communication history managed

through the platform.

Feedback and Survey Responses: Information you provide if

you participate in customer surveys or provide feedback.

We generally do not collect sensitive information (as defined in the

Privacy Act, e.g., health information, racial or ethnic origin) unless it is

directly relevant to our services and you have consented, or the

collection is required or authorised by law.

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4. How Do We Collect Personal Information?

We may collect personal information in various ways, including:

Directly from you: When you provide it to us by filling out forms

on our website, by corresponding with us via email or phone, when

you place an order, request a quote, make an inquiry, or otherwise

interact with us.

Automatically: When you visit our website, we may collect certain

information automatically through cookies and other tracking

technologies (see Section 9).

Through CRM/Marketing Platforms (e.g., GoHighLevel):

When you interact with our online forms, booking systems, or

marketing communications managed through such platforms.

From Third Parties: In some instances, we may collect personal

information from third parties, such as credit reporting agencies

(for credit account applications), publicly available sources, or

third-party service providers who assist us in our business

operations. We will only do this where it is unreasonable or

impracticable to collect it from you directly, or where you have

consented.

5. Why Do We Collect, Hold, Use, and Disclose

Personal Information?

We collect, hold, use, and disclose personal information for the following

primary purposes:

Providing Products and Services: To process your orders for

skip bins, arrange delivery and collection (if applicable to sales

logistics), manage your account, and provide customer support.

Communication: To communicate with you about your orders,

inquiries, and to provide information about our products, services,

and promotions (where you have consented or it is otherwise

permitted).

Business Operations: For our internal administrative, accounting,

record-keeping, legal, and operational purposes.

Payment Processing: To process payments for our products and

services.

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Improving Our Services: To understand our customers' needs

better and to improve our products, services, website, and overall

customer experience. This may include data analysis and research.

Marketing and Promotions: To inform you about special offers,

new products, or other information we think you may find

interesting, in accordance with your marketing preferences and

applicable laws (see Section 10).

Legal Compliance: To comply with our legal and regulatory

obligations, including those under the Privacy Act and other

relevant Australian laws.

Managing Relationships through CRM/Marketing Platforms:

To streamline customer communication, manage leads, track sales

pipelines, and automate marketing efforts (e.g., using

GoHighLevel).

We will not use or disclose your personal information for a secondary

purpose unless:

You have consented to the use or disclosure for that secondary

purpose;

You would reasonably expect us to use or disclose it for that

secondary purpose, and that purpose is related (or for sensitive

information, directly related) to the primary purpose of collection;

or

The use or disclosure is required or authorised by or under an

Australian law or a court/tribunal order.

6. Disclosure of Personal Information

We may disclose your personal information to third parties in connection

with the purposes described in Section 5. These third parties may

include:

Service Providers: Third-party service providers who assist us in

operating our business, such as IT and cloud storage providers,

payment gateway processors, delivery and logistics companies,

marketing and advertising agencies, debt collection agencies (if

necessary), and professional advisors (e.g., lawyers, accountants,

auditors).

CRM/Marketing Platform Providers (e.g., GoHighLevel): If we

use such platforms, your data may be processed and stored by

these providers as part of the service they offer us. We will take

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reasonable steps to ensure such providers have appropriate

privacy and security measures in place.

Government and Regulatory Authorities: Where required or

authorised by law, such as to comply with a subpoena, court order,

or other legal process, or to report notifiable data breaches if

applicable.

Other Parties with Your Consent: Any other third parties to

whom you have authorised us to disclose your information.

We will take reasonable steps to ensure that any third parties to whom

we disclose your personal information are bound by appropriate

confidentiality and privacy obligations in relation to the protection of

your personal information.

7. Disclosure of Personal Information

Overseas

Some of the third-party service providers we use (e.g., cloud storage,

CRM platforms like GoHighLevel) may be located or have data servers

located overseas. This means that your personal information may be

transferred to, and stored in, countries outside of Australia.

If we disclose personal information to an overseas recipient, we will take

reasonable steps to ensure that the overseas recipient does not breach

the APPs in relation to your personal information. This may include

ensuring the recipient is in a country with substantially similar privacy

laws, or by entering into contractual arrangements that require the

recipient to adhere to the APPs.

Common overseas locations for data storage by global service providers

include the United States of America, countries within the European

Economic Area, and various locations in the Asia-Pacific region. You

consent to your information being disclosed to a destination outside

Australia for these purposes.

8. Data Quality, Storage, and Security

We take reasonable steps to ensure that the personal information we

collect, use, or disclose is accurate, up-to-date, complete, and relevant.

We store personal information in a variety of formats, including

electronic databases (potentially hosted by us or third-party service

providers like GoHighLevel) and physical files. We take reasonable steps

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to protect the personal information we hold from misuse, interference,

and loss, and from unauthorised access, modification, or disclosure.

These steps may include:

Implementing physical security measures for our premises.

Using secure servers and data storage solutions.

Implementing access controls, password protection, and encryption

for electronic data.

Training our staff on privacy and data security obligations.

Having procedures in place for identifying and responding to data

breaches.

When personal information is no longer needed for any purpose for

which it may be used or disclosed, and we are not legally required to

retain it, we will take reasonable steps to destroy or de-identify it.

9. Cookies and Online Tracking (If Applicable)

Our website may use 'cookies' or similar tracking technologies. A cookie

is a small text file that our website may place on your computer as a tool

to remember your preferences and improve your experience.

You may refuse the use of cookies by selecting the appropriate settings

on your browser. However, please note that if you do this, you may not

be able to use the full functionality of our website.

Our website may also use services like Google Analytics, which transmit

website traffic data to Google servers (potentially overseas). Google

Analytics does not identify individual users or associate your IP address

with any other data held by Google. We use reports provided by Google

Analytics to help us understand website traffic and webpage usage.

By using our website, you consent to the processing of data about you

by Google in the manner described in Google's Privacy Policy and for the

purposes set out above.

10. Direct Marketing

We may use your personal information to provide you with information

about our products, services, or special offers that we think may be of

interest to you. We will only do this where we have your consent (which

may be express or implied) or where otherwise permitted by law (e.g., if

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you are an existing customer and the marketing is related to our

products/services).

You can opt-out of receiving direct marketing communications from us at

any time by:

Using the unsubscribe link provided in any marketing email you

receive from us.

Contacting us directly using the contact details in Section 13.

11. Access to and Correction of Your Personal

Information

You have the right to request access to the personal information we hold

about you and to request its correction if you believe it is inaccurate, out-

of-date, incomplete, irrelevant, or misleading.

To request access or correction, please contact our Privacy Officer using

the details in Section 13. We will respond to your request within a

reasonable period.

We may charge a reasonable fee for providing access to your personal

information to cover our administrative costs. We will not charge a fee

for making a correction request.

In certain circumstances, as permitted by the Privacy Act, we may refuse

to provide access or make corrections. If we refuse, we will provide you

with a written notice setting out the reasons for the refusal (unless it

would be unreasonable to do so) and the mechanisms available to

complain about the refusal.

12. Making a Privacy Complaint

If you have a complaint about how we have handled your personal

information or believe we have breached the APPs, please contact our

Privacy Officer using the details in Section 13.

Please provide us with full details of your complaint and any supporting

documentation. We will:

Acknowledge receipt of your complaint promptly.

Investigate your complaint and determine the steps we will take to

resolve it.

Respond to you within a reasonable period (usually within 30 days).

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If you are not satisfied with our response, you can lodge a complaint with

the Office of the Australian Information Commissioner (OAIC).

Information on how to make a complaint can be found on the OAIC

website at www.oaic.gov.au.

13. How to Contact Us

If you have any questions about this Privacy Policy, wish to access or

correct your personal information, make a complaint, or have any other

privacy-related inquiries, please contact our Privacy Officer:

Privacy Officer

Aussie Skip Bin Company

Email: [Insert Designated Privacy Email Address, e.g.,

[email protected]]

Phone: 1300612660

Address: Albatross Road, South Nowra.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in

our business practices, legal requirements, or technology. Any changes

will be effective when we post the revised Privacy Policy on our website

or otherwise notify you.

We encourage you to review this Privacy Policy periodically to stay

informed about how we are protecting your personal information.

This Privacy Policy was last updated on June 2025

Disclaimer for Aussie Skip Bin Company

Directors:

Please Note: This Privacy Policy is a comprehensive template

drafted based on general Australian privacy requirements and

typical business practices, including considerations for using

platforms like GoHighLevel. However, it is not a substitute for

professional legal advice.

Aussie Skip Bin Company must review this policy carefully, ensure

all placeholder information (e.g., [Insert ...]) is accurately

completed, and tailor the content to reflect its actual and

specific data collection, use, storage, and disclosure practices. It

is crucial to seek independent legal advice from a qualified solicitor

specialising in privacy law to ensure this policy is fully compliant

with the Privacy Act 1988 (Cth), the Australian Privacy Principles,

and any other applicable laws and regulations relevant to your

specific operations and jurisdiction(s) before publishing or

implementing it. The company is solely responsible for the

accuracy and legal adequacy of its final Privacy Policy.